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Business Hours & Availability

Tax Filing Season Hours

(Starting January 26, 2026)

Our hours vary based on the IRS filing season to ensure timely processing and compliance.

Hours:

Monday – Friday

10:00 AM – 10:00 PM

Communication Expectations:

Clients may receive messages from our office outside of these hours.
These messages are typically related to compliance, processing, or internal workflow updates.
Clients should not expect live conversations or immediate responses outside of posted hours.

Response Time (In-Season):
Responses to email and all approved communication methods are typically provided within 24 hours.

Post-Season Hours

(After April 15)

Hours:
Monday – Friday

11:00 AM – 5:00 PM EST

Response Time (Post-Season):

Standard response time applies unless otherwise communicated.

Important!!

All communication must follow the Client Communication Policy.
Business hours, closures, or temporary changes will be posted in:
- The Client Resource Center
- Client Portal
- Official business social media pages
- Text notifications (for opted-in clients)

These hours allow us to maintain accuracy, compliance, and consistent service for all clients.

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